Capability framework development
State government custodial service with 2 justice centres responsible for the rehabilitation and security of over 200 clients and overseen by over 370 staff.
In response to 2 independent reviews of the service, the Executive decided to overhaul the capability framework that underpinned many of the operational and functional aspects of the workforce. The challenge was to take a ‘greenfield’ approach to researching and reviewing the real time work context and design a framework that best captured the skills, knowledge, attitudes and values required of a worker at each organisational level – from frontline staff to the CEO.
FBG provided an integrated client solution that required a combination of our skills, experience and expertise. This solution included:
As part of the Steering Committee, FBG reviewed, designed and delivered an Operational Workforce Framework. The project was conducted in stages and included: