Jodi Reynolds

Wellbeing Coordinator

Jodi is a Program Administrator at FBG. She manages FBG’s EAP services, Critical Incident intake and triaging process and ensures all calls are appropriately responded to.

She has extensive knowledge in Project Management and Client Relationship Management. Within Jodi’s role at FBG, she provides internal support including internal wellbeing project administration, reporting, invoice management, resource management, policy and procedure development and maintenance and project register administration.  Jodi provides a high level of relationship management with our clients and acts as a point of liaison between clients and FBG consultants.  

Jodi manages the triaging of all EAP clients, coordinates bookings between EAP clients and FBG Psychologists and manages the contract requirements such as record keeping, reporting and invoicing procedures.  

Jodi takes pride in helping people, ensuring the FBG team is supported and in turn, providing clients with the personalised service and support to ensure their relationship with FBG exceeds expectations.

Major Areas of Focus and Expertise

  • Client Relationship Management
  • Project Management
  • Data Management
  • Reporting